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Patient Relationship Management

Patient relationship management (PRM) enables healthcare providers to deliver better care and make more money by strengthening patient relationships.

 Patient expectations have changed. Reimbursement is changing. Whether or not a healthcare organization thrives today depends on the experience and outcomes patient have.

PRM technology improves communication, engagement, and access, resulting in better experiences for both patients (improved outcomes, more convenient ways to connect with providers, etc.) and healthcare organizations (increased appointment revenue, greater staff efficiency, etc.).

From researching a provider to scheduling an appointment, all the way through to leaving feedback about what a wonderful care experience it was and receiving ongoing follow-up communication, PRM hits all the touchpoints. In less academic terms, it’s giving patients the information they need to stay totally engaged in their care and coming back for more. A to Z. And back to A again.

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